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AravinthV Member since 2013 5 posts
Accenture
Posted: February 24, 2017
Last activity: March 9, 2017
Closed

Email listener missing to read some mails

Hi,

In our application, sometimes the mails sending to the listener mails are missing. it is not attaching to the work object or the case. I am not able to replicate the issues. we have tried to trace the email listener, found no issues. Its working fine. No errors/exception are recorded in logs. No other interactions are created too. Its simply missing the mail to process and unable to find the mail anywhere.. can anyone help me to resolve this issue?, Also please suggest is there any way to find out the cause for this. Thanks in advance.

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