Email listener missing to read some mails
Hi,
In our application, sometimes the mails sending to the listener mails are missing. it is not attaching to the work object or the case. I am not able to replicate the issues. we have tried to trace the email listener, found no issues. Its working fine. No errors/exception are recorded in logs. No other interactions are created too. Its simply missing the mail to process and unable to find the mail anywhere.. can anyone help me to resolve this issue?, Also please suggest is there any way to find out the cause for this. Thanks in advance.
Pegasystems Inc.
IN
Hi
In your email listener form, try enabling the "Forward Unprocessed messages" and specify an admin mail id over there.
This allows the listener to forward the unprocessed messages to the mail id. Thru this you will get an idea about the pattern of when it is missing the processing etc.
Accenture
IN
Hi Santanu,
Thanks for your suggestion. we had implemented to verify the unprocessed mails if any.
Having one doubt still.. Is there any way to find out the missing mails from past. we made the mentioned changes to find the missing or unprocessed mails in future.
Pegasystems Inc.
IN
Hello ,
i am affraid, for the past emails, there is no out of the box way to re process the missed emails.
The max you can do ( and perhaps the only option ) , is to manually log in to your email box and mark the emails as unread so that email listener pick it up again for processing.