Question 3 Replies 49 Views × Close popover Steven Yorston (StevenY7) NAG Senior Technical Specialist NAG GB View Profile Send Message StevenY7 Member since 2013 7 posts NAG Posted: December 3, 2019 Last activity: December 13, 2019 Posted: 3 Dec 2019 5:04 EST Last activity: 13 Dec 2019 2:55 EST Closed Enabling subject analysis of content during email triage Hi, Can someone tell me how to enable Subject analysis of an email using an Email Channel Interface? Rather than just the email content? Article below mentions there is a Enable subject analysis check box within the Configuration tab but i'm not seeing anything. https://community.pega.com/sites/default/files/help_v82/procomhelpmain.htm#mcp/tasks/mcp-enabling-analysis-subject-field-email-triage-tsk.htm FYI i'm using version 7.4 Pega Intelligent Virtual Assistant Share × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year ago Posted: 4 Dec 2019 7:48 EST × Close popover Carissa Wenhardt (CarissaW_GCS) PEGA Principal Software Solutions Engineer Pegasystems Inc. US View Profile Send Message CarissaW_GCS PEGA replied to StevenY7 The functionality is not available in 7.4 as it was added in Pega 8.2. https://community.pega.com/knowledgebase/products/platform/release-notes?q=Enable%20subject%20analysis&f%5B0%5D=version%3A27976 Posted: 1 year ago Posted: 4 Dec 2019 9:17 EST × Close popover Steven Yorston (StevenY7) NAG Senior Technical Specialist NAG GB View Profile Send Message StevenY7 NAG replied to CarissaW_GCS Thanks Carissa Do you if subject analysis is possible in 7.4 at all? As a workaround i've copied the pySubject into the pyBody before it is analysed by Text Analyzer but obviously would prefer if PRPC could inspect the subject on its own Posted: 1 year ago Posted: 13 Dec 2019 2:55 EST × Close popover Vikas Raidhan (Vikas@Multichannel) PEGA Manager, Multi Channel Dev Pegasystems Inc. IN View Profile Send Message Vikas@Multichannel PEGA replied to StevenY7 The workaround you did seems fine. Subject analysis won't be possible OOTB in 7.4.