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StevenY7 Member since 2013 7 posts
NAG
Posted: 9 months ago
Last activity: 9 months 1 week ago

Enabling subject analysis of content during email triage

Hi,

Can someone tell me how to enable Subject analysis of an email using an Email Channel Interface? Rather than just the email content?

Article below mentions there is a Enable subject analysis check box within the Configuration tab but i'm not seeing anything.

https://community.pega.com/sites/default/files/help_v82/procomhelpmain.htm#mcp/tasks/mcp-enabling-analysis-subject-field-email-triage-tsk.htm

FYI i'm using version 7.4

Pega Intelligent Virtual Assistant
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