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Hemant M (HemantM55)
Pegasystems

Pegasystems
IN
HemantM55 Member since 2021 2 posts
Pegasystems
Posted: March 24, 2021
Last activity: March 24, 2021
Posted: 24 Mar 2021 9:03 EDT
Last activity: 24 Mar 2021 15:04 EDT

Link email triage case to interaction

We have a requirement where we need to create an interaction for the outbound email and an email triage case has to be linked to it for the outbound emails. Is there any OOTB features available for this purpose ?

 

***Edited by Moderator Marissa to update Platform Capability tags****
Pega Customer Service 8.5 Case Management System Architect