Posted: 24 Mar 2021 9:03 EDT Last activity: 24 Mar 2021 15:04 EDT
Link email triage case to interaction
We have a requirement where we need to create an interaction for the outbound email and an email triage case has to be linked to it for the outbound emails. Is there any OOTB features available for this purpose ?
***Edited by Moderator Marissa to update Platform Capability tags****