Question
SINARMASMSIGLIFE
ID
Last activity: 9 Feb 2017 23:40 EST
Failure Opening The Rule Instance & Error @baseclass
hi,
I get the problem with class ( data class & integration ), in app explorer , the class is existing but when i opened (by click the class), the rules is not found or not exists. what happen with this problem ? what can i do for check/fix it ?
anyone can helpme ? ( i attach the screenshoot )
Pegasystems Inc.
IN
Can you please have a look into this -->https://pdn.pega.com/support-articles/failure-opening-rule-instance-error-unable-open-rules
SINARMASMSIGLIFE
ID
hi othos,
yesterday I've seen the link (https://pdn.pega.com/support-articles/failure-opening-rule-instance-error-unable-open-rules),
but I found the problem while opening SMA ( I attach the problem )
thanks
Pegasystems Inc.
IN
Hi Ryan,
The error in the attachment is due to connectivity issue. Please recheck the configuration settings.
SINARMASMSIGLIFE
ID
hi othos,
I've fixed the configuration settings .
in this URL : https://pdn.pega.com/support-articles/failure-opening-rule-instance-error-unable-open-rules.
mention that : Perform the following local-change:
In SMA, clear the conclusion cache in memory and in the database.
in screenshot, where should I have to do it
thanks before :)
Accepted Solution
Pegasystems Inc.
IN
Hi Ryan,
Please find the screen shot attached.
Go to Advanced --> Conclusion Cache
SINARMASMSIGLIFE
ID
hi othos
I want to make sure , whether this action affect the activity developer? such as the check out / in?
Pegasystems Inc.
IN
Hi Ryan,
It will impact performance as these caches needs to be rebuilt.
SINARMASMSIGLIFE
ID
hi othos,
I've tried it, but the problem is still there.
what to do afterward? or is there any other suggestions??
thanks & regard
Pegasystems Inc.
IN
Hi Ryan,
Thanks for the update.
This may require deeper analysis. Kindly try the suggestion posted by MERLX and raise an SR if you require further assistance.
SINARMASMSIGLIFE
ID
hi othos,
Thank you for your help :D
PEG
PL
Are you getting any error in hazelcast?
Share your log file, that might give us hint where Pega is looking that rule.
SINARMASMSIGLIFE
ID
hi ranjr,
I think it's one of the problems , and has been posted on the forum by my colleague.(https://pdn.pega.com/community/product-support/question/pega-cannot-run-after-restart-server)
but in this case, I use another server ( 2 server but 1 schema DB ), according to my logic, there should be no problem. but after I open one class or property error occurs as described in attachment.
can u help me :)
thanks
SINARMASMSIGLIFE
ID
hi,
Can I delete this class affected by this problem ?
because when i try to create propery , there are message error .
Error: You lack access required to execute Rule-Obj-Activity.pzViewInstancesResetDataPage .
please, need help :D
thanks
PEG
GB
I suggest you double-check the class really exist by looking straight in the database.
Also you can try to open it via activity OpenByHandleDD. I forgot the exact synthax of the parameter you need to use so test first with a class you have access.
Classes are saved in table pr4_base. Check via some SQL query that the class really exists.
You may see the class in app explorer as PRPC may save the class information in some other tables for performance for example. This can happen if someone deleted the class straight from the database and not via PRPC developer portal. A symptom of this is for instance seeing the class via a search (as it still indexed) but not able to open it which similar error as the one you have shown.
If the class does exist then this suggest a permission issue.
If the class doesn't exist Then you could attempt to just create a new one with the same name.
If this is going to deep, I recommend you raise a service request.
SINARMASMSIGLIFE
ID
thanks merlx :D