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Posted: June 16, 2016
Last activity: June 17, 2016
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Fix Correspondence Issue - Send Email Smart shape
Team,
I keep getting this message inconsistently when I send the Email using Send Email smart shape. Is something I missed it while configuring the Send Email Smart Shape? Or it's because that I don't have the Email listener running in my Virtual box.
Can you please shed some light on this error message and let me know if I need to make any change in the application to fix this issue?
Note: I do see the email is attached to the case an attachment.
As the error message says, the PRPC installed in your VM can not connect the SMTP server, and it is normal if you have not configured email account for outbound emails.