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RIMADUTTA Member since 2012 5 posts
Accenture India Pvt. Ltd.
Posted: 3 years ago
Last activity: 3 years 5 months ago
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GetNextWorkCriteria - How to include additional business logic based on a property which is residing on the Work object or may be on the parent case in GetNextWorkCriteria decision tree

I have a requirement where an account ID can have a primary card and an additional card .Dispute cases created for the primary card and secondary card can not be pulled by the same operator ,when clicked on GetNextWork button .What changes should be done in GetNextWork logic to implement this .

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