Pratik Desai (Pratik1993)
International Business Machines Corporation
Pratik Desai
International Business Machines Corporation
Pratik1993 Member since 2017 23 posts
International Business Machines Corporation
Posted: March 6, 2020
Last activity: March 24, 2020
Posted: 6 Mar 2020 5:20 EST
Last activity: 24 Mar 2020 10:44 EDT

Help - Capture Customer Feedback on Resolve-Complete and store the feedback

Need to create a feedback Flow named NPS this case should be created in the backend once the workflow is ""resolved-completed"" the opportunity owner(Persons Email ID) should be sent a survey via email with link to click on and input their feedback. The feedback should be stored and reportable in GDO.

Does this require Integration? How can I achieve this?

Pega Academy
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