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 Pratik Desai (Pratik1993)
International Business Machines Corporation
Pratik Desai
International Business Machines Corporation
IN
Pratik1993 Member since 2017 23 posts
International Business Machines Corporation
Posted: March 6, 2020
Last activity: March 24, 2020
Posted: 6 Mar 2020 5:20 EST
Last activity: 24 Mar 2020 10:44 EDT
Closed

Help - Capture Customer Feedback on Resolve-Complete and store the feedback

Need to create a feedback Flow named NPS this case should be created in the backend once the workflow is ""resolved-completed"" the opportunity owner(Persons Email ID) should be sent a survey via email with link to click on and input their feedback. The feedback should be stored and reportable in GDO.

Does this require Integration? How can I achieve this?

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Posted: 1 year ago
Posted: 24 Mar 2020 10:44 EDT
Sean Hedenskog (hedes)
PEGA
Global Tech Enablement, Principal Instructor
Pegasystems Inc.
US

This does not require integration. You can simply add the Flow to the last stage of the case, after it has been resolved completed. Add a Send Email Smart Shape with a  link to the evaluation system. The evaluation system will store the data and you will be able to report on it.

Sean

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