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Posted: November 25, 2020
Last activity: November 26, 2020
How to call a SLA from an activity?
Hello Pega comunnity.
I have the following technical challenge.
How to call a SLA from an activity?
Could you please provide me screenshots to see how I can achieve this?
Thank you and regards.
***Edited by Moderator Marissa to update Platform Capability tags****
SLAs are picked and processed automatically by OOTB standard agent rule (Pega-ProCom). We should not be invoking them from application rules.