Question 2 Replies 233 Views × Close popover Gilmer Torres (GilmerT5) AgileThought Programmer Analyst AgileThought MX View Profile Send Message GilmerT5 Member since 2018 2 posts AgileThought Posted: November 25, 2020 Last activity: November 26, 2020 Posted: 25 Nov 2020 12:17 EST Last activity: 26 Nov 2020 3:01 EST How to call a SLA from an activity? Hello Pega comunnity. I have the following technical challenge. How to call a SLA from an activity? Could you please provide me screenshots to see how I can achieve this? Thank you and regards. ***Edited by Moderator Marissa to update Platform Capability tags**** Pega Platform 7.4 Enterprise Application Development Dev/Designer Studio Case Management Insurance System Architect × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Posted: 4 months ago Posted: 26 Nov 2020 2:06 EST × Close popover Dhanunjaya Rao B (Dhanunjai) PEGA Sr. Architect, CRM Pegasystems Inc. IN View Profile Send Message Dhanunjai PEGA replied to GilmerT5 SLAs are picked and processed automatically by OOTB standard agent rule (Pega-ProCom). We should not be invoking them from application rules. Posted: 4 months ago Posted: 26 Nov 2020 3:01 EST × Close popover Marc Lasserre (MarcLasserre_GCS) PEGA Principal Software Solutions Engineer Pegasystems Inc. FR View Profile Send Message MarcLasserre_GCS PEGA replied to GilmerT5 I fully agree with what has been said above. But also you could eventually from your activity change the assignment urgency and eventually execute what the SLA rule would be executing.