Question2Replies64Views×Close popoverGilmer Torres (GilmerT5) 4th Source 4th Source MX View Profile GilmerT5 Member since 2018 2 posts 4th Source Posted: November 25, 2020Last activity: November 26, 2020Posted: 25 Nov 2020 12:17 ESTLast activity: 26 Nov 2020 3:01 EST How to call a SLA from an activity?Hello Pega comunnity.I have the following technical challenge.How to call a SLA from an activity? Could you please provide me screenshots to see how I can achieve this? Thank you and regards.***Edited by Moderator Marissa to update Platform Capability tags**** Pega Platform 7.4 Low-Code App Development Dev/Designer Studio Case Management Insurance System Architect ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 1 month agoPosted: 26 Nov 2020 2:06 EST×Close popoverDhanunjaya Rao B (Dhanunjai) PEGA Architect - CRM Pegasystems Inc. IN View ProfileDhanunjai PEGA replied to GilmerT5SLAs are picked and processed automatically by OOTB standard agent rule (Pega-ProCom). We should not be invoking them from application rules. Posted: 1 month agoPosted: 26 Nov 2020 3:01 EST×Close popoverMarc Lasserre (MarcLasserre_GCS) PEGA Principal Software Solutions Engineer PEG FR View ProfileMarcLasserre_GCS PEGA replied to GilmerT5I fully agree with what has been said above. But also you could eventually from your activity change the assignment urgency and eventually execute what the SLA rule would be executing.