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 Gilmer Torres (GilmerT5) Cognizant Pega Developer
Cognizant
MX
GilmerT5 Member since 2018 2 posts
Cognizant
Posted: November 25, 2020
Last activity: November 26, 2020
Posted: 25 Nov 2020 12:17 EST
Last activity: 26 Nov 2020 3:01 EST
Closed

How to call a SLA from an activity?

Hello Pega comunnity.

I have the following technical challenge.

How to call a SLA from an activity? 

Could you please provide me screenshots to see how I can achieve this?

Thank you and regards.

***Edited by Moderator Marissa to update Platform Capability tags****
Pega Platform 7.4 Enterprise Application Development Dev/Designer Studio Case Management Insurance System Architect
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Posted: 1 year ago
Posted: 26 Nov 2020 2:06 EST
Dhanunjaya Rao B (Dhanunjai) PEGA Senior Application Architect, CRM Architecture
Pegasystems Inc.
IN

SLAs are picked and processed automatically by OOTB standard agent rule (Pega-ProCom). We should not be invoking them from application rules. 
Posted: 1 year ago
Posted: 26 Nov 2020 3:01 EST
Marc Lasserre (MarcLasserre_GCS) PEGA Senior Principal Engineer, Technical Support
Pegasystems Inc.
FR

I fully agree with what has been said above. 

But also you could eventually from your activity change the assignment urgency and eventually execute what the SLA rule would be executing.

We'd prefer it if you saw us at our best.

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