How to call a SLA from an activity?
Hello Pega comunnity.
I have the following technical challenge.
How to call a SLA from an activity?
Could you please provide me screenshots to see how I can achieve this?
Thank you and regards.
***Edited by Moderator Marissa to update Platform Capability tags****
Posted: 10 months ago
PEGA
Pegasystems Inc.
IN
SLAs are picked and processed automatically by OOTB standard agent rule (Pega-ProCom). We should not be invoking them from application rules.
Posted: 10 months ago
PEGA
Pegasystems Inc.
FR
I fully agree with what has been said above.
But also you could eventually from your activity change the assignment urgency and eventually execute what the SLA rule would be executing.