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Posted: November 25, 2020
Last activity: November 26, 2020
How to call a SLA from an activity?
Hello Pega comunnity.
I have the following technical challenge.
How to call a SLA from an activity?
Could you please provide me screenshots to see how I can achieve this?
Thank you and regards.
***Edited by Moderator Marissa to update Platform Capability tags****
Posted: 4 months ago
I fully agree with what has been said above.
But also you could eventually from your activity change the assignment urgency and eventually execute what the SLA rule would be executing.
SLAs are picked and processed automatically by OOTB standard agent rule (Pega-ProCom). We should not be invoking them from application rules.