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Phill Jones (Phill99J)
Stepchange Debt Charity
Senior System Architect
Stepchange Debt Charity
Phill99J Member since 2017 2 posts
Stepchange Debt Charity
Posted: February 17, 2021
Last activity: February 17, 2021

How to configure chatting between CSR's

We are looking into requirement for using Pega chat to chat CSR -> CSR. We currently have configuration for Chat Bot to escalate to a CSR as per OOTB Chat With Agent case, but we are looking to see if we can expand this to allow CSR's to speak to each other.

I am wondering the optimal way to configure this for Pega chat (Platform 8.3.2 or higher)

***Edited by Moderator: Pooja Gadige to add product details tag***
Pega Chat Pega Platform 8.3.2 Conversational Channels