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Kohei Morishita (KoheiM19)
EY Advisory & Consulting Co., Ltd.

EY Advisory & Consulting Co., Ltd.
JP
KoheiM19 Member since 2017 21 posts
EY Advisory & Consulting Co., Ltd.
Posted: February 13, 2018
Last activity: February 14, 2018
Posted: 13 Feb 2018 0:13 EST
Last activity: 14 Feb 2018 20:59 EST
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How to create a case link at correspondence that opens the case manager

I want to create a case link at correspondence that opens the case manager.

I configured pzCaseLink at correnpondence like "screenshot1".

As a result, when I clicked the link at email, the view that was different than I expected opened like "screenshot2". For example, pyDisplayStages did not display properly, and Actions tab did not display propely.

I expected that the view opened like "screenshot3" (this view opens when I open the case at case manager) when I clicked the case link at email.

How do I configure the correspondence fragment in order to meet this requirement?

***Updated by moderator: Lochan to add Categories***

Case Management
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