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Morgan Stanley
Posted: 4 months ago
Last activity: 4 months 2 weeks ago
Open case directly from email correspondence using a link
I have a requirement to provide link in the email correspondence, upon clicking it needs to open the case in review/preform.
We trigger email to workparties and they are operators in the system.
Posted: 4 months ago
Just add the <<include WorkLink>> to the correspondence.
To edit it you can take a look into the Correspondence Fragment WorkLink.