Question

1
Replies
247
Views
Shotaro Suetomi (Shotaro Suetomi)
Mizuho Information & Research Institute, Inc.

Mizuho Information & Research Institute, Inc.
JP
Shotaro Suetomi Member since 2016 7 posts
Mizuho Information & Research Institute, Inc.
Posted: October 10, 2017
Last activity: October 12, 2017
Posted: 10 Oct 2017 23:00 EDT
Last activity: 12 Oct 2017 10:42 EDT
Closed

"Correspondence" category used for Email

Hi,

Recently we have found that some of work objects have two similar categories for Email attached - one is "Correspondence" and the other is "Email". We believe that none of us customized out-of-the-box Correspondence related activity. It is hard to reproduce this issue but it occurs randomly once in a while. Does anyone know when and what situation PRPC uses this "Correspondence" category for Email?

Thanks,

Case Management
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.