Saswati Panigrahi (SaswatiP8669)
Intel Corporation

Intel Corporation
SaswatiP8669 Member since 2019 3 posts
Intel Corporation
Posted: June 3, 2021
Last activity: June 4, 2021
Posted: 3 Jun 2021 6:23 EDT
Last activity: 4 Jun 2021 1:06 EDT

How to distinguish between Manually created case and a IVA case?

We have a requirement of generation reports of cases created manually and cases created through IVA. The CreateOparatorID updates as the operator id of the user creating the cases for both manual and IVA type of case creation. Any suggestions on how can I get the count of cases created through IVA and Manually?

***Edited by Moderator: Pooja Gadige to change category from General to Product, add product details tag, add platform capability tags***
Pega Platform Conversational Channels Case Management