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Supriya Prasad (SuppsPrasad)
Kaiser Permanente
Senior Pega Developer
Kaiser Permanente
US
SuppsPrasad Member since 2018 6 posts
Kaiser Permanente
Posted: August 8, 2019
Last activity: 2 weeks ago
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How to identify PegaCall pop from logs?

Hi,

My application has a PegaCall 7.1.33.1133 integration.
Any new incoming call is logged on the PegaCTI-Genesys logs as below:
"Event [EventRinging] recieved."

However, there are times when the agents report they heard a ring but the call pop never came up. Is there anything i can look for in the any of the Pega logs that specifically tells me the Call pop was displayed?

Anybody else who have been facing this problem in your application? Any help would be greatly appreciated, thank you.

Regards,
Supriya

***Edited by Moderator: Lochan to update platform capability tags***

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