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HARIKUMAR_ALAMPURU Member since 2011 39 posts
TATA CONSULTANCY SERVICES
Posted: 5 years ago
Last activity: 2 years 11 months ago
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What does EXCP0001 ALERT mean in PegaCALL CTI Logs?

What does EXCP0001 ALERT mean in PegaCALL CTI Logs? Have checked in PDN & Support Articles but not able to find any information. Never seen this in 6.X versions. Looks like a new alert/Exception ID introduced as a part of 7.X

Message indicates that connection to both Primary & Secondary CTI Servers failed.

2015-07-24 01:19:00,099 [.PRPCWorkManager : 3] (              com.pega.pegacti) ALERT   - 2015-07-24 08:19:00,098 GMT*7*EXCP0001*0*0*3930254ea3658d3d97c69ded

18856614*NA*NA*BAB169042C5DF2E1B0AAA21B842B85571*System*blank*PORTAL:02.60.01*e7bd1e6647dd254d158bb5fd06b4effe*N*1*6528*WorkManager.PRPCWorkManager : 3*STAND

ARD*com.pega.pegacti**ChannelServices-Admin-CTILink.AutoStartLinks*Rule-Obj-Activity:AutoStartLinks*CHANNELSERVICES-SESSION-CTILINK-LOCAL CREATESESSION #2014

0919T172158.053 GMT Step: 3 Circum: 0*NA*NA*ChannelServices-Session-CTILink-Local*TempLocalPage*ChannelServices-Session-CTILink-Local*TempLocalPage*java;RULE

-OBJ-ACTIVITY CHANNELSERVICES-SESSION-CTILINK-LOCAL CREATESESSION #20140919T172158.053 GMT Step: 3 Circum: 0;doActivity Rule-Obj-Activity:CreateSession;call

CreateSession;RULE-OBJ-ACTIVITY CHANNELSERVICES-SESSION-CTILINK-LOCAL OPENSESSION #20140919T172207.629 GMT Step: 5 Circum: 0;12 additional frames in stack;*S

essionType=ACD;pyTempPlaceHolder=TempPlaceHolder;pxObjClass=;GroupName=CHANNELSERVICES-ADMIN-CTILINK-LOCAL-CISCO WPPLOCAL_CA_PEMBROKE;Dedicated=false;*[MSG][

Failed to open the session. Connection to primary and backup CTIServers failed.][STACK][pega.ChannelServicesException: Failed to open the session. Connection

to primary and backup CTIServers failed.<CR>   at com.pega.pegacti.ciscoicm.cti.CiscoCTISession.open(CiscoCTISession.java:376)<CR>     at com.pega.pegacti.c

ore.SessionManager.createSession(SessionManager.java:907)<CR>   at com.pegarules.generated.activity.ra_action_createsession_d744c23d170d14f55961360d7d2c95a5.

step3_circum0(ra_action_createsession_d744c23d170d14f55961360d7d2c95a5.java:351)<CR>    at com.pegarules.generated.activity.ra_action_createsession_d744c23d1

70d14f55961360d7d2c95a5.perform(ra_action_createsession_d744c23d170d14f55961360d7d2c95a5.java:103)<CR>  at com.pega.pegarules.session.internal.mgmt.Executabl

e.doActivity(Executable.java:3375)<CR>  at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10450)<CR>        at com.pegaru

les.generated.activity.ra_action_opensession_1c768dc1a3e0b383c6de78a998fb429b.step5_circum0(ra_action_opensession_1c768dc1a3e0b383c6de78a998fb429b.java:624)<

CR>     at com.pegarules.generated.activity.ra_action_opensession_1c768dc1a3e0b383c6de78a998fb429b.perform(ra_action_opensession_1c768dc1a3e0b383c6de78a998fb

429b.java:137)<CR>      at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)<CR>     at com.pega.pegarules.session.interna

l.mgmt.Executable.invokeActivity(Executable.java:10450)<CR>     at com.pegarules.generated.activity.ra_action_createsession_940c52b9ac1b702b85f969e16ea78040.

step6_circum0(ra_action_createsession_940c52b9ac1b702b85f969e16ea78040.java:550)<CR>    at com.pegarules.generated.activity.ra_action_createsession_940c52b9a

c1b702b85f969e16ea78040.perform(ra_action_createsession_940c52b9ac1b702b85f969e16ea78040.java:169)<CR>  at com.pega.pegarules.session.internal.mgmt.Executabl

e.doActivity(Executable.java:3375)<CR>  at com.pega.pegarules.session.internal.mgmt.Executable.invokeActivity(Executable.java:10450)<CR>        at com.pegaru

les.generated.activity.ra_action_startlink_f6e34b4c1a44b550e94073627ce6e57b.step6_circum0(ra_action_startlink_f6e34b4c1a44b550e94073627ce6e57b.java:664)<CR>-at com.pegarules.generated.activity.ra_action_startlink_f6e34b4c1a44b550e94073627ce6e57b.perform(ra_action_startlink_f6e34b4c1a44b550e94073627ce6e57b.java:17

7)<CR>  at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)<CR>     at com.pega.pegarules.session.internal.mgmt.Executabl

e.invokeActivity(Executable.java:10450)<CR>     at com.pegarules.generated.activity.ra_action_autostartlinks_56f2a579481c57dece476adf0f7a9493.step4_6_circum0

(ra_action_autostartlinks_56f2a579481c57dece476adf0f7a9493.java:956)<CR>        at com.pegarules.generated.activity.ra_action_autostartlinks_56f2a579481c57de

ce476adf0f7a9493.step4_0_circum0_ChannelServices_Admin_CTILink(ra_action_autostartlinks_56f2a579481c57dece476adf0f7a9493.java:634)<CR>  at com.pegarules.gene

rated.activity.ra_action_autostartlinks_56f2a579481c57dece476adf0f7a9493.perform(ra_action_autostartlinks_56f2a579481c57dece476adf0f7a9493.java:191)<CR>    -at com.pega.pegarules.session.internal.mgmt.Executable.doActivity(Executable.java:3375)<CR>     at com.pega.pegarules.session.internal.async.agent.QueueProce

ssor.runActivity(QueueProcessor.java:719)<CR>   at com.pega.pegarules.session.internal.async.agent.QueueProcessor.execute(QueueProcessor.java:600)<CR>  at co

m.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:913)<CR> at com.pega.pegarules.session.internal.PRSessionProviderImpl.

performTargetActionWithLock(PRSessionProviderImpl.java:1177)<CR>        at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PR

SessionProviderImpl.java:926)<CR>       at com.pega.pegarules.session.internal.PRSessionProviderImpl.doWithRequestorLocked(PRSessionProviderImpl.java:825)<CR

>       at com.pega.pegarules.session.internal.async.BatchRequestorTask.run(BatchRequestorTask.java:646)<CR>    at com.pega.pegarules.session.internal.async.

Agent.queueBatchActivityForAgent(Agent.java:1505)<CR>   at com.pega.pegarules.session.internal.async.Agent.queueBatchActivityForAgent(Agent.java:1294)<CR>  -at com.pega.pegarules.session.internal.async.AgentQueue.run(AgentQueue.java:769)<CR>    at com.pega.pegarules.session.internal.async.Agent.runAgentTask(Agent

.java:937)<CR>  at com.pega.pegarules.session.internal.engineinterface.etier.impl.AsyncServant.processAsyncTask(AsyncServant.java:220)<CR>      at com.pega.p

egarules.session.internal.engineinterface.etier.impl.AsyncServant.invoke(AsyncServant.java:166)<CR>     at com.pega.pegarules.session.internal.engineinterfac

e.etier.impl.EngineImpl._invokeEngine_privact(EngineImpl.java:315)<CR>  at com.pega.pegarules.session.internal.engineinterface.etier.impl.EngineImpl.invokeEn

gine(EngineImpl.java:263)<CR>   at com.pega.pegarules.session.internal.engineinterface.etier.ejb.EngineBean.invokeEngine(EngineBean.java:225)<CR>       at su

n.reflect.GeneratedMethodAccessor77.invoke(Unknown Source)<CR>  at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:37)<CR>-at java.lang.reflect.Method.invoke(Method.java:611)<CR> at com.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethod(PRBootstrap.java:338)<CR>     at co

m.pega.pegarules.internal.bootstrap.PRBootstrap.invokeMethodPropagatingThrowable(PRBootstrap.java:379)<CR>      at com.pega.pegarules.boot.internal.extbridge

.AppServerBridgeToPega.invokeMethodPropagatingThrowable(AppServerBridgeToPega.java:216)<CR>     at com.pega.pegarules.boot.internal.extbridge.AppServerBridge

ToPega.invokeMethodPropagatingException(AppServerBridgeToPega.java:238)<CR>     at com.pega.pegarules.internal.etier.ejb.EngineBeanBoot.invokeEngine(EngineBe

anBoot.java:168)<CR>    at com.pega.pegarules.internal.etier.interfaces.EJSLocalStatelessEngineBMT_f2439d86.invokeEngine(Unknown Source)<CR>    at com.pega.p

egarules.session.internal.engineinterface.etier.mdb.PRAsync.processRequest(PRAsync.java:155)<CR>        at com.pega.pegarules.session.internal.engineinterfac

e.etier.asynchbeans.AsyncTask.run(AsyncTask.java:64)<CR>        at com.pega.pegarules.session.internal.engineinterface.etier.asynchbeans.RunnableWrapper.run(

RunnableWrapper.java:71)<CR>    at com.ibm.ws.asynchbeans.J2EEContext$RunProxy.run(J2EEContext.java:269)<CR>    at java.security.AccessController.doPrivilege

d(AccessController.java:298)<CR>        at javax.security.auth.Subject.doAs(Subject.java:495)<CR>       at com.ibm.websphere.security.auth.WSSubject.doAs(WSS

ubject.java:131)<CR>    at com.ibm.websphere.security.auth.WSSubject.doAs(WSSubject.java:89)<CR>        at com.ibm.ws.asynchbeans.J2EEContext$DoAsProxy.run(J

2EEContext.java:336)<CR>        at java.security.AccessController.doPrivileged(AccessController.java:327)<CR>   at com.ibm.ws.asynchbeans.J2EEContext.run(J2E

EContext.java:778)<CR>  at com.ibm.ws.asynchbeans.WorkWithExecutionContextImpl.go(WorkWithExecutionContextImpl.java:222)<CR>    at com.ibm.ws.asynchbeans.ABW

orkItemImpl.run(ABWorkItemImpl.java:159)<CR>    at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1660)<CR>Caused by: pega.ChannelServicesException: C

onnection to primary and backup CTIServers failed.<CR>  at com.pega.pegacti.ciscoicm.cti.CiscoCTISession.connect(CiscoCTISession.java:1608)<CR> at com.pega.p

egacti.ciscoicm.cti.CiscoCTISession.open(CiscoCTISession.java:353)<CR>  ... 60 more<CR>]*

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