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Fred Goldbach (FredG487)
Highmark Health
Architect, Pega Center of Excellence
Highmark Health
US
FredG487 Member since 2009 35 posts
Highmark Health
Posted: October 24, 2018
Last activity: November 13, 2018
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PegaCall questions for multiple PBXs

Hello!

We are considering upgrading our Customer Service application from Pega6.2 SP2 to Pega7.4 or Pega8.1. We have a multiple clients with different phone systems which we want to integrate. Here are the questions:

  1. Can one instance of Pega call connect to multiple phone systems (PBX) conditionally?
  2. Is it possible to have multiple Pega Call instances pointing to one application?
  3. If we can deploy multiple Pega Call instances, can each Pega Call point to different vendor PBX?
  4. Can you provide any docs pointing multi-tenant Pega Call solutions?

Thanks!

***Updated by moderator: Lochan to update platform capability***

Pega Customer Service Conversational Channels System Administration Upgrades
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