Vivek Saini Member since 2017 4 posts
Serendebyte Inc.
Posted: 10 months ago
Last activity: 3 weeks 3 days ago

Survey questions in Pega Chat

Looking for recommendations to implement a survey to ask a set of standard questions on wrap up of a Chat Interaction.

The use case we are trying to solve involves a customer chatting with CSR via Pega Chat. A standard set of questions need to posed to the customer in all the channels of interaction. Is there an out-of-the-box or configurable way to push survey questions or a link to the survery in the chat window on/after the interaction wrap up?

Will appreciate any recommendations.

***Edited by Moderator Marissa to update platform capability tags****

Pega Customer Service Conversational Channels
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