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Vivek Saini (Vivek Saini)
Serendebyte Inc.
VP of Customer Success
Serendebyte Inc.
Vivek Saini Member since 2017 4 posts
Serendebyte Inc.
Posted: November 3, 2019
Last activity: August 25, 2020

Survey questions in Pega Chat

Looking for recommendations to implement a survey to ask a set of standard questions on wrap up of a Chat Interaction.

The use case we are trying to solve involves a customer chatting with CSR via Pega Chat. A standard set of questions need to posed to the customer in all the channels of interaction. Is there an out-of-the-box or configurable way to push survey questions or a link to the survery in the chat window on/after the interaction wrap up?

Will appreciate any recommendations.

***Edited by Moderator Marissa to update platform capability tags****

Pega Customer Service Conversational Channels