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Aravind K Member since 2018 2 posts
Incessant Technologies
Posted: 1 year ago
Last activity: 1 year 10 months ago
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Pega Chat and Web Chat channel interface

Team,

In my application I have Pega Chat and Web Chat channel. I am seeing these as two independent components working. Is it possible to escalate the chat to a manual user/agent from Web chat channel interface. Is it possible to merge these two into one component.

I am unable to find any document from community or any reference of this in community except one or two same open question.

Version - 7.4

Thanks

Aravind

***Edited by Moderator: Pallavi to update platform capability tags***

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