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Aravind Krishnan Ayyar (Aravind K)
Coforge

Coforge
US
Aravind K Member since 2018 2 posts
Coforge
Posted: October 17, 2018
Last activity: October 26, 2018
Posted: 17 Oct 2018 22:02 EDT
Last activity: 26 Oct 2018 10:28 EDT
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Pega Chat and Web Chat channel interface

Team,

In my application I have Pega Chat and Web Chat channel. I am seeing these as two independent components working. Is it possible to escalate the chat to a manual user/agent from Web chat channel interface. Is it possible to merge these two into one component.

I am unable to find any document from community or any reference of this in community except one or two same open question.

Version - 7.4

Thanks

Aravind

***Edited by Moderator: Pallavi to update platform capability tags***

Pega Customer Service Conversational Channels
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