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CAPGEMINI
Posted: February 1, 2019
Last activity: February 5, 2019
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Difference b/n web chat and web chat bot
Can you anyone help me out to understand the difference between web chat and web chat bot ?
I am not able to find any clear differences.
Hi,
I will try to post something from what Pega states hope this clarifies things
https://community.pega.com/knowledgebase/articles/web-chatbot#widget
https://community.pega.com/sites/default/files/help_v74/procomhelpmain.htm#mcp/tasks/mcp-configure-webchat-channel-tsk.htm
Hope this helps, you would need to go through those links to understand better.
Thank you