Question

4
Replies
608
Views
Close popover
Srinidhi Nibhanupudi (SreeNidhi)
LTI
Software Engineer
LTI
IN
SreeNidhi Member since 2017 2 posts
LTI
Posted: December 5, 2019
Last activity: December 12, 2019
Closed

How to open a case on click of case ID link in email

Hi,

I have a requirement where I need to open a case on click of case ID link in email correspondence.

For Example:

A correspondence with few case Id's has been sent to Approver mail. Once the approver clicks on case Id it must be directed to case directly and approver must be able to perform action like Approve or reject the case.

I tried using WorkLink correspondence fragment but it is not working as expected. On click of case id link it is opening login page and asking for credentials. After providing credentials it is failing.

Thanks

Low-Code App Development Enterprise Application Development Dev/Designer Studio Case Management
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.