Question
how to raise SR in pdn
In my support portal there is not create option to raise a ticket.
***Edited by Moderator Marissa to update Pega Academy to General***
Yes, your typical SR has been renamed INC- to align with reporting an incident or an issue that you are facing.
Please help me, i don't see +New/Add icon to create SR.
I am unable to see the +/Add icon to raise the SR's.Please find the below screen shot.
Am stuck to raise any SR from my account. Let me know is there any other way to create the Support Request.
Hi swethak4000 ,
Have you ever created a Support Case before? If you haven't, you'll need to contact your Support Account Andministrator to give you access.
Either way I'd check with them to make sure they have you set up correctly in MySupport Portal.
Hope that helps!
Marissa | Senior Moderator | Pega Collaboration Center
Please find the below article which might be helpful.
https://community.pega.com/knowledgebase/articles/my-support-portal-new-design-streamlined-features