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 RajaSekharReddy D (RajaSekharReddyD9222)
Cognizant Technology Solutions India PVT Ltd

Cognizant Technology Solutions India PVT Ltd
IN
RajaSekharReddyD9222 Member since 2015 2 posts
Cognizant Technology Solutions India PVT Ltd
Posted: November 14, 2018
Last activity: December 20, 2018
Posted: 14 Nov 2018 3:20 EST
Last activity: 20 Dec 2018 15:03 EST
Closed

How to route a collections case to Work Basket from it's Service Intent - (Collections Framework)

I wanted to route Collections case to Work Basket from when its service intent. I have called OOTB activity Call PegaCA-Work.CATransferToWorkBasket on collections case page from Service intent's flow action's post process ,but service intent is routed to work basket instead of collections case. Can you guys help me if anyone is aware of the solution to fix this.

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Posted: 2 years ago
Posted: 20 Dec 2018 15:03 EST
Mike Townsend (MikeTownsend_GCS)
PEGA
Director, Software Solutions Engineering
Pegasystems Inc.
US

Hello,


Have you taken a look at some of the platform reassign activities, like ReassignToWorkBaset or pyREassignAssignment? They might meet your needs.


Regards,

Mike

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