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arka bhattacharya (arkab530)
Mercedes benz

Mercedes benz
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arkab530 Member since 2020 5 posts
Mercedes benz
Posted: April 27, 2020
Last activity: August 26, 2020

How to use CAReviewServiceItems rule to open an already existing service case from NBA.

How to use CAReviewServiceItems rule  to open an already existing service case from NBA.

 

Requirement is, from NBA suggestion, on click of a task, first check if there is an existing task and if so, open the in-progress task. Otherwise, create a new task. 

 

NBA guides says that CAReviewServiceItems rule has to be used for this. Please suggest how this is used with an example.

 

thanks in advance!

Pega Collections 7.13 Enterprise Application Development Dev/Designer Studio Financial Services Senior System Architect