PrathyushaNidamanuru Member since 2018 4 posts
L & T Infotech
Posted: 1 year ago
Last activity: 1 year 5 months ago

Incorrect date format error in Smart Dispute 7.22 OOTB

Hi All,

I'm having Smart dispute framework of 7.22 on pega platform 7.2. I'm trying to create a Visa international dispute with OOTB code base. When am trying to select most recent contact date field, it is throwing error of ** ** Incorrect Date Format and screen is getting stuck.

Steps to reproduce:

1) Create Visa intl Dispute(4989919999999999).

2) Select the dispute reason as ( I canceled/retruned the mearchandise/service)

3) Select Yes for Did the cardholder attempt to resolve the dispute with the merchant?

4) Try to enter previous date for Date of most recent contactRequired?

Getting error messsage in clipboad as ** ** Incorrect Date Format

I've tried the same scenario in another instance which is having Smart dispute 7.4 on Pega 7.4, the issue doesn't exist there. Compared all the appropriate rules in both 7.2 and 7.4, all are same.

Does anyone faced this issue? or is there any existing hotfix available for this. Help me out!

Pega Customer Service
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