SwaminathanG8419 Member since 2018 5 posts
National Account Service Company
Posted: 2 years ago
Last activity: 2 years 1 month ago

Integrate from one Pega Customer Service application to another Pega Customer Service application


We have a requirement where we want to integrate from one Pega Customer Service application to another Pega Customer service application. We still are gather more detailed requirements on that, but for now we are looking at different design options that are feasible. Appreciate if anyone can tell me what are the recommended ways to integrate two customer service applications. Some design patterns that i am thinking might work are:

1.) Using Federated Case Management, where the case is defined in the destination Pega CSR application and it gets created and worked on from client/source Pega CSR application. I believe this would require a Web-Mashup license, as well as changes on client Pega CSR application as well as in destination Pega CSR application.

2.) Having an batch agent defined in the client CSR, that will invoke a REST Service hosted on the destination system. The agent will be scheduled to run once a day/every 12 hours.

3.) Having a batch agent defined in the client CSR to write to a FTP Server location on the destination server. Define a file listener on the destination Pega application to process the file contents. The response is then written back to client system (with a FTP Server location defined there).

Looking forward to some information if there are other ways to integrate the application, other than the design patterns above. Are there any recommended ways. Appreciate the help.



Pega Customer Service Case Management Data Integration
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