Posted: 4 Jul 2017 2:18 EDT Last activity: 17 Oct 2017 7:40 EDT
Issue in Rule Resolution - Does not pick the correct Rule at RunTime
Please help on issue which we faced in Production environment and kindly provide a solution.
Scenario - When user perform Get Next Work, we have modifided the activity to add the party to the case. Due to some reason application picks PEGA OOTB rule at runtime (this is not happend everytime). Because of that party is not added to the case and this will cause an inconsistent in some Reports which used by Managers.
Attempeted Solution - We have noticed that this rule is not cached properly in few nodes. So we have Reassemble the Cache through SMA and Save the operator again. After that it worked for him for sometime, But again issue occured.
This has been a critical issue in Prodcuction. Appreciate your help at earliest.
***Moderator Edit: Vidyaranjan | Updated Categories | Added SR details***
***17/10/2017: Updated by moderator: Lochan to close post***
Application does not pick up the correct rule. It does not happened everytime. But everyday 3-4 cases affected with the same. We have thought this is the cache issue that is the reason we reassemble it. But did not solve the issue.