Posted: 26 Nov 2018 9:47 EST Last activity: 13 Dec 2018 9:55 EST
Local action from Resolved case
We have a requirement where our users would like to be able to bring up a resolved case and perform an action that creates a new case with certain properties copied from the resolved case. I'm having trouble running local actions from a resolved case because they're in a review harness. I can get it to work if I set the local action to a modal dialog but then I'm having trouble getting the new case to display automatically.
Is there an easy way to do this?
***Edited by Moderator Marissa to update platform capability tags****
I was hoping to leverage the back-to-back processing of the local action to take them to the new case. I've tried the button route too but still can't get the case thew new case to open. If I do an action set with an activity or local action to create the case as the first action and then use "Open Work by Handle" as the second action it seems like it's trying to get the handle for the second step before the first step is completed.