Question

3
Replies
95
Views
RenatoL8 Member since 2015 1 post
CAP Gemini
Posted: November 6, 2018
Last activity: November 14, 2018
Closed

localisation in SLA escalation

Hi All.

an escalation action related to a SLA runs an activity sending email. The correspondence is localized, but localization doesn't work as expected. Would anyone suggest me where the locale settings are derived from for SLA agent? Thanks

***Edited by Moderator Marissa to update platform capability tags****

Case Management
Moderation Team has archived post
Share this page LinkedIn