Question
Parent Case having Stale Data
As a part of our project requirement we have a use case
1.Parent Case A creates subcases and waits for resolution of subcases
2. From subcase using updatecase utility updating parent case pagelist data
3.Once all subcases are resolved ,control is returned to parent case
But update values of parent case pagelist are not reflected. I tried to use obj-refresh and lock but still it shows stale data. But when i close the case and open it again from portal , i can see updated page list.
Please let me know if there is anything that i can do get updated information to the pagelist.
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Thank you for your response , i can see that you have added a flow action after wait shape , i have a data transform in connector instead of flow action . When i try to loop through the pagelist , it still holds old data.
Please ket me know i can share screenshots as well.
Hello,
I tried a similar usecase at my end and see that it works fine.
I have attached a document with screenshots of my usecase for your reference.
Could you please share screenshots of your configuration so that we can take a look?
Thanks,
Gisela