Question
In Pega 7.1.7 have One Operator in One Pega Environment that does not remember open screens / history any thoughts on why?
In one of my pega environments (Development) for one user (me) it is not remembering recent history or open tabs between sessions. Also pega6 under Operator preference there was a way to tell it remember screens but under Pega 7 that option is no longer there.
Steps to Reproduce
1.) Open Pega 7 in Dev under myself
2.) Do some actions and see recent history getting recorded
3.) open a few rules (checked out and not checked out)
4.) Log off Pega
5.) Log back in
6.) None of the open tabs are remembered and history is empty.
Attempted Solutions
under Operator preferences I reset to default preferences -->tried again same results.
Tried on difference client machines same results
Operator has same Access Groups and permissions as other users.
Reviewed the article: https://pdn.pega.com/designer-studio/about-the-pega-7-designer-studio and did not find any information on how the operator preferences have changed from 6.0 to 7.0
Hi Bob,
Just a few points of clarification on this issue:
The following PDN post exhibits the privileges required for using the Recents Explorer --> https://pdn.pega.com/sites/pdn.pega.com/files/help_v717/procomhelpmain.htm#basics/v6portal/v6myrecentwork.htm
This PDN Post provides information on Designer Studio Preferences --> https://pdn.pega.com/sites/pdn.pega.com/files/help_v717/basics/v6portal/v6preferences.htm
- Do you log in via single sign on? If so, what is the behavior if you log directly into Pega? Do you have custom authentication which may not be allowing the save of the recent history?
- If this problem is only occurring for your user, have you compared a working and non-working user?
Please provide screen images of this comparison so community members can assist.
- Also, provide a screen image of clipboard information including the User Page Declare_pzRecentsCache and the Thread-level Data Page Declare_pxRecents.