Question1Replies59Views KamalHasan Member since 2014 3 posts Cognizant Posted: 2 months agoUpdated: 4 weeks ago Pega Customer Service upgrade experienceDid anyone upgrade Pega CS (not vanilla Pega) from 7.1.4 (or any 7.x.x) to latest version of Pega CS and also upgrade to Pega Infinity?Specifically, I would like to know the consequences of Pega CS upgrade?***Edited by Moderator Marissa to move from Pega Academy to Pega Support Community; update platform capability tags*** Pega Customer Service Application Development Upgrades ReplyI also have this Question (0) FacebookTwitterLinkedinEmail Copy Link Copied! Subscribe Add to My Favorites Posted: 4 weeks agoRakshith replied to KamalHasanHi Kamal, If you are using CPM CSR portal in 7.1.x, you need to be migrate to interaction portal, As the CPM CSR portal is not supported in the latest versions. https://community.pega.com/knowledgebase/articles/converting-cpm-csr-portal-cpm-interaction-portalhttps://community.pega.com/knowledgebase/articles/pega-customer-service/migrating-interaction-portals If you are using interaction portal, then minor changes may require after upgrade, as ajax containers were introduced from 8.x Please let me know if you have any further queries. -Rakshith. Facebook Twitter Linkedin Email Copy Link Copied!