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 Kamal Hasan (KamalHasan)
Sveriges a-kassor
Sr. Pega Developer
Sveriges a-kassor
SE
KamalHasan Member since 2014 3 posts
Sveriges a-kassor
Posted: December 10, 2019
Last activity: January 24, 2020
Posted: 10 Dec 2019 9:03 EST
Last activity: 24 Jan 2020 5:10 EST
Closed

Pega Customer Service upgrade experience

Did anyone upgrade Pega CS (not vanilla Pega) from 7.1.4 (or any 7.x.x) to latest version of Pega CS and also upgrade to Pega Infinity?

Specifically, I would like to know the consequences of Pega CS upgrade?

***Edited by Moderator Marissa to move from Pega Academy to Pega Support Community; update platform capability tags***

Pega Customer Service System Administration Upgrades
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Posted: 1 year ago
Posted: 24 Jan 2020 5:10 EST
Shiva Rakshith S (Rakshith)
PEGA
Technical Solutions Engineer
Pegasystems Inc.
IN

Hi Kamal,


If you are using CPM CSR portal in 7.1.x, you need to be migrate to interaction portal, As the CPM CSR portal is not supported in the latest versions.


https://community.pega.com/knowledgebase/articles/converting-cpm-csr-portal-cpm-interaction-portal
https://community.pega.com/knowledgebase/articles/pega-customer-service/migrating-interaction-portals 


If you are using interaction portal, then minor changes may require after upgrade, as ajax containers were introduced from 8.x


Please let me know if you have any further queries.


-Rakshith.