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Pega Customer Service upgrade experience

Did anyone upgrade Pega CS (not vanilla Pega) from 7.1.4 (or any 7.x.x) to latest version of Pega CS and also upgrade to Pega Infinity?

Specifically, I would like to know the consequences of Pega CS upgrade?

***Edited by Moderator Marissa to move from Pega Academy to Pega Support Community; update platform capability tags***