Question1Replies80Views×Close popoverKamal Hasan (KamalHasan) Sveriges a-kassor Sr. Pega Developer Sveriges a-kassor SE View ProfileSend Message KamalHasan Member since 2014 3 posts Sveriges a-kassor Posted: December 10, 2019Last activity: January 24, 2020Posted: 10 Dec 2019 9:03 ESTLast activity: 24 Jan 2020 5:10 EST Closed Pega Customer Service upgrade experienceDid anyone upgrade Pega CS (not vanilla Pega) from 7.1.4 (or any 7.x.x) to latest version of Pega CS and also upgrade to Pega Infinity?Specifically, I would like to know the consequences of Pega CS upgrade?***Edited by Moderator Marissa to move from Pega Academy to Pega Support Community; update platform capability tags*** Pega Customer Service System Administration Upgrades ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoPosted: 24 Jan 2020 5:10 EST×Close popoverShiva Rakshith S (Rakshith) PEGA Technical Solutions Engineer Pegasystems Inc. IN View ProfileSend MessageRakshith PEGA replied to KamalHasanHi Kamal, If you are using CPM CSR portal in 7.1.x, you need to be migrate to interaction portal, As the CPM CSR portal is not supported in the latest versions. https://community.pega.com/knowledgebase/articles/converting-cpm-csr-portal-cpm-interaction-portalhttps://community.pega.com/knowledgebase/articles/pega-customer-service/migrating-interaction-portals If you are using interaction portal, then minor changes may require after upgrade, as ajax containers were introduced from 8.x Please let me know if you have any further queries. -Rakshith.