Question
Pega Customer Service upgrade experience
Did anyone upgrade Pega CS (not vanilla Pega) from 7.1.4 (or any 7.x.x) to latest version of Pega CS and also upgrade to Pega Infinity?
Specifically, I would like to know the consequences of Pega CS upgrade?
***Edited by Moderator Marissa to move from Pega Academy to Pega Support Community; update platform capability tags***
Hi Kamal,
If you are using CPM CSR portal in 7.1.x, you need to be migrate to interaction portal, As the CPM CSR portal is not supported in the latest versions.
https://community.pega.com/knowledgebase/articles/converting-cpm-csr-portal-cpm-interaction-portal
https://community.pega.com/knowledgebase/articles/pega-customer-service/migrating-interaction-portals
If you are using interaction portal, then minor changes may require after upgrade, as ajax containers were introduced from 8.x
Please let me know if you have any further queries.
-Rakshith.