Without getting hands on, I can't really speculate. Assuming you have the native foundation installed and in the correct location, as indicated in the other post, you must have a different issue. I would suggest that you open a support request. If you do, please notate the SR number here so that we can add the resolution once resolved.
We are facing a similar issue with our environment on Win 10 and Pega Robotics 19.1.12. The Pega Notification Manager service does not run sometimes after restart of the system, causing the applications to not launch and automations not working as expected. Requires either manual start or system restart again.