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Posted: August 24, 2020
Last activity: August 24, 2020
Pega Unified messaging edition - How to implement it?
How to implement pega unified messaging? It is showing as a product under pega customer service. But, implementation guide is not clear. We have Pega 8.2.6 and CustomerServiceForInsurance Version 8. Can anyone please guide me how to implement "Pega unified messaging" on top of this?
The below links might help you in understanding on how to implement Pega Unified messaging edition.
https://community.pega.com/knowledgebase/products/unified-messaging-edition
For Unified channel configuration, have a look on below link:
https://community.pega.com/knowledgebase/articles/conversational-channels/84/creating-unified-messaging-channel
It seems it's intended for Pega 8.4