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Pavanir6 Member since 2016 103 posts
Amazon
Posted: February 12, 2018
Last activity: February 13, 2018
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Please explain the functionality of SLA AGENT

What happens in SLA agent. based on what properties or fields in db table it calculates SLA.

when does a record in SLA table is picked i mean based on which where clause.

Case Management Data Integration
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