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SOUVIK Mukherjee (MukherjeeSauvik)
Capgemini America INC.
Sr. Solutions Architect, LSA, Marketing & Decisioning Architect, Program Management
Capgemini America INC.
US
MukherjeeSauvik Member since 2007 8 posts
Capgemini America INC.
Posted: November 22, 2019
Last activity: December 2, 2019
Posted: 22 Nov 2019 11:48 EST
Last activity: 2 Dec 2019 13:16 EST
Closed

Process Flow Dependency Agent not firing consistently

Lately, we have been observing issues with Process Flow Dependency agent where it is not firing despite all the conditions being satisfied. This is mostly happening in Production, however, it can be reproducible in lower environments as well. The configurations are purely OOTB. Few other observations-

1. it is not consistently failing, instead not working intermittently

2. happening daily for about 5-10% cases in production.

impacting business users a lot!!

Steps to Reproduce
Case 1 has two sub cases S-1 and S-2. based on when S-1 reaches certain status, C-1 is supposed to move ahead. This is not working all the time.

Error Message
sometimes we are seeing lock issues, sometimes we don't even have any failures except the cases are stuck midway.

***Edited by Moderator Marissa to update SR Details***

Pega Platform Low-Code App Development Case Management Support Case Exists
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