Independent work objects should be opened again as when need base. It can be done in multiple ways,
When specific value selected on case C, then open other case WO and resume from previous instance OR update a flag on other case and handle other case with agents/SLA based on flag OR try with tickets. But locking should be handled properly.
Posted: 3 years ago
Posted: 17 Dec 2018 1:18 EST
Sowjanya Laxmi Gadi (SowjanyaLaxmiG2267)