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Posted: August 16, 2017
Last activity: August 24, 2017
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Retry logic Requirement
In our requirement we need retry logic.As per our requirement,we need to send an email from pega. When we receive reply for that email we need to create one assignment "Email Received" to the operator. If there is any lock on the Case at that time, we need to retry after sometime & create assignment then.
Posted: 3 years ago
Hi, Please implement the Agent to create the assignment and you can manage the queues.
Posted: 3 years ago
Hi Kautukshet,
We are already going with agents but the thing is when agents tries for specified number of times to open the queue record,it will move that to Broken Queue.What we need here is instead of moving to broken queue after breaching the limit,we have to trigger other process.
It sounds like you need to set up a work queue for completing this assignment so that the work can be completed by an agent asynchronously instead of being completed synchronously.