Question
3
Replies
721
Views
Posted: August 16, 2017
Last activity: August 24, 2017
Closed
Retry logic Requirement
In our requirement we need retry logic.As per our requirement,we need to send an email from pega. When we receive reply for that email we need to create one assignment "Email Received" to the operator. If there is any lock on the Case at that time, we need to retry after sometime & create assignment then.
It sounds like you need to set up a work queue for completing this assignment so that the work can be completed by an agent asynchronously instead of being completed synchronously.