Varun Kattimani (VarunK69)
National Australia Bank Ltd

National Australia Bank Ltd
VarunK69 Member since 2020 7 posts
National Australia Bank Ltd
Posted: June 24, 2021
Last activity: 3 weeks 1 day ago
Posted: 24 Jun 2021 0:18 EDT
Last activity: 1 Jul 2021 19:01 EDT

Robot Manager User Onboarding with "Apostrophe" in email Id Issue

Hi Team,

We are experiencing an issue with Robot Manager 8.4.2 Version , below are the details :

While onboarding user with "Apostrophe"(') in their Email Id into Robot Manager, it does not recognize well I believe, Instead of displaying the initials as profile pic's default behaviour (User's Image section besides the User Name ) it displays Cross(X) mark making it look like invalid user name.

And also the RDA bot does not authenticate the user and hence the bot shuts down on their system.

UPN field we are using Email ID.

Ex : D'


Please let us know how we can troubleshoot this issue

Thanks and Regards,


Pega Robotic Desktop Automation 19.1 Robotic Process Automation Financial Services Robotics System Architect