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Veera Reddy Saddala (VeeraSaddala)
American Express Services Europe Ltd

American Express Services Europe Ltd
GB
VeeraSaddala Member since 2017 32 posts
American Express Services Europe Ltd
Posted: January 9, 2019
Last activity: January 9, 2019
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screenshot not rendering from attachments

Hi,

Our application has screen shot functionality to attach email screen shots. This is a live system since few years. It was upgraded from 6.3 to 7.3 last year.

Issue is we can't see the attached email content when user download it from the case. The attachment opens up in the new window and we can see mail heading content like from, to subject. However the content is not displaying.

We have tried even with different screenshots and the behavior is same. Text is not displaying, it is an empty screen.

This screen shot feature works with Activex controls in IE browser. We are trying with IE 11.

Please advise if anyone had resolved this kind of issue.

Thanks,

Veera

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