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KEVIN1003 Member since 2012 8 posts
FECredit
Posted: November 25, 2019
Last activity: November 27, 2019
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Showing PEGA Default CPMInteractionHeader instead of customized header

User seeing PEGA default Interaction header after case close. After tracing found that it shows CPMInteractionHeader in PegaCPMFS-Work-Interaction class instead of the rule in our custom class. D_Interaction is pointing to PegaCA-Work-Interaction class.

Product version: 7.2.1

Any help appreciated.

Thank you.

***Edited by Moderator: Lochan to update platform capability tags***

Pega Customer Service User Interface
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