TerriC15 Member since 2016 2 posts
Posted: 1 year ago
Last activity: 1 year 1 month ago

Smart Dispute: Ability to Send Supporting Docs up to 8 Calendar Days After CB

Per the Mastercard rules manual, we should be able to send a supporting document up to 8 calendar days of submitting the chargeback. Pega Smart Dispute should be able to provide that ability.

See page 87 of the April 2019 publication.

Although Supporting Documents can be entered into MasterCom at any time before the next

cycle is processed, Supporting Documents must be entered into the MasterCom system within

eight calendar days of generating a chargeback or second presentment requiring Supporting

Documents to avoid liability for the disputed transaction solely for failing to provide

Supporting Documents (codes 2002 or 4901).

***Edited by Moderator: Lochan to update platform capability tags***

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