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Kévin Giulietti (KévinG49)
Sopra Steria Group

Sopra Steria Group
FR
KévinG49 Member since 2019 8 posts
Sopra Steria Group
Posted: February 9, 2021
Last activity: February 14, 2021

Start Upon stage entry priority in a Case Type

Hello dear community,

I am working on Pega 7.31 and I have some troubles to configure steps order execution in a stage.

The scenario is : When I complete my stage 1, I go to stage 2.

In stage 2, there are 4 steps : A - B - C -D  

In my application, when the user arrives to Stage 2, he should directly arrive on step A. However, he has the possibility to skip temporaly this part by going back on the review of the Case to go to Step B and complete the rest of the Stage (with Step A still opened = not completed).

To do that, I put steps A & B to "Start Upon stage entry" in my case type, otherwise I could not go out of Step A (without completing it) and go on Step B.

But the issue I meet is when I complete Stage 1,and I automatically move to stage 2, it's the Step B that's automatically open first and not Step A. For my customer needs, I have to let the order A - B - C - D displayed.

So do you have any idea why it's the Step B that's opening directly and not A ?

 

Thank you.

 

Best regards, Kévin.

Pega Sales Automation for Insurance 7.31 Case Management Insurance System Architect