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Rim.Frikha Member since 2015 21 posts
Lyance
Posted: 5 years ago
Last activity: 5 years 2 months ago
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Transfer an interaction into the PopUp

Hello,

Using the CPM Interaction Portal of Pega CPMI, when an agent makes a transfer of an interaction, the second agent that will receive the interaction should have a PopUp that will open the same interaction at the same step where the 1st agent left it.

The current implementation sends the interaction into the 2nd agent Worklist, but I also need it to be opened from the PopUp's "Accept" button.

I already have the scenario of launching the PopUp in the moment of transfer, but how can I associate the interaction?

Thanks,

***Updated by moderator: Lochan to close post***
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