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Maya Mohandas (MayaM921)
Sun Life Financials
Senior System Architect
Sun Life Financials
CA
MayaM921 Member since 2016 1 post
Sun Life Financials
Posted: 2 weeks 1 day ago
Last activity: 2 weeks 1 day ago

Transfer updated Call data from a Pega system to a external system

While transferring updated Call data from a Pega system to a external system, TServer expects the information to be passed from Pega using a function "RequestUpdateUserData" (part of Genesys SDK). This will allow the data to be passed with the KVP pyUserData. The function works like an API call. Is there a similar behaviour in Pega where the Call Data can be updated through API call rather than EventCall?

 

Pega Call 8.4 Conversational Channels Financial Services Lead System Architect