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PradeepPydi Member since 2017 204 posts
Anthem
Posted: 2 years ago
Last activity: 2 years 7 months ago
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Unable to open an operator ID record after logging in @ latest upgraded environment (731) of PRPC and CRM frameworks.

Hi Team,

Our application has been recently upgraded to the latest versions of PRPC 731,CRM 731 ,HCIF 731 and CRMHC 731.

We are not able to open any operator id records after logging in.

Please find the error messages below :

Statusfail
MessageThere has been an issue; please consult your system administrator
Operator ID
Requestor IDHOT4RNW9VS5KEWCHEK16VD5QUWDPQXTSB
TimestampWed Feb 21 16:18:07 EST 2018
Engine VersionPegaRULES 7.30 (PRPC-7.3.1-184)
Error log below :
2018-02-21 16:07:59,291 [.106.77-9207-exec-10] [TABTHREAD0] [ ] [mCSNCCSuper:01.01.01] (ngineinterface.service.HttpAPI) ERROR : com.pega.pegarules.pub.PRRuntimeError
com.pega.pegarules.pub.PRRuntimeError: PRRuntimeError
Caused by: com.pega.pegarules.pub.runtime.IndeterminateConditionalException: in RULE-ACCESS-WHEN DATA-ADMIN-OPERATOR-ID PZMODIFYALLOWED #20130919T003700.322 GMT: Failed to find instance 'HaveRole--(Activity,String)' of type Rule-Utility-Function defined in 'pegahc_default'
PFA for the log.
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