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Ronny Martinez (PegasusOne)
Capgemini

Capgemini
US
PegasusOne Member since 2012 4 posts
Capgemini
Posted: February 11, 2015
Last activity: October 19, 2015
Posted: 11 Feb 2015 6:20 EST
Last activity: 19 Oct 2015 8:00 EDT
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Unable to open assignee's Data-Admin-Operator-ID record System

My child case has a workbasket with an SLA, when the deadline is reached it advances the flow with ResumeFlow activity to reach an operator's assignment. The assignment is not reached and the agent queues the queue as Broken Process, with the message "Unable to open assignee's Data-Admin-Operator-ID record System". The same happens for a workbasket assignment.

PRPC Version 6.2. SP1

Any idea about solving this?

 

 

 

 

System Administration
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