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Evoke Technologies
Evoke Technologies
IN
Evoke Technologies
Posted: November 4, 2020
Last activity: November 4, 2020
Last activity: 4 Nov 2020 6:46 EST
"Unable to open assignee's Data-Admin-Operator-ID record" error occurred while the task routed to worklist
Unable to open assignee's Data-Admin-Operator-ID record <User's Email> This error is shown on the screen while the case is transmissioned from an Alternate stage to Primary stage. Tasks has SLA.
***Edited by Moderator: Pooja to update platform capability tag, industry tag***
Posted: 11 months ago
PEGA
Pegasystems Inc.
FR
Hello,
Does the Operator exists? Did you check it?
Posted: 11 months ago
Updated: 11 months ago
Updated: 4 Nov 2020 6:46 EST
Evoke Technologies
Evoke Technologies
IN
Yes Marc, Record exits in the table.
Background:
We configured a data transfrom on the connector preceding to the task. In that DT, We are taking 'useridentifier' value from pyWorparty(<PartyRole>).pyWorkPartyUri Sometimes in the 'pyWorkpartyuri' contains 'pyUseridentifer' of operator. Sometimes 'pyWorkpartyuri' value is getting override with 'EmialID' of the operator. In our system, we have considered useridentifier all the time for pyWorkPartyUri's value.
Thanks.