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Brahmeswara Rao (Brahmesh@)
Capgemini
Developer
Capgemini
SE
Brahmesh@ Member since 2013 152 posts
Capgemini
Posted: October 7, 2019
Last activity: October 10, 2019
Posted: 7 Oct 2019 8:56 EDT
Last activity: 10 Oct 2019 10:14 EDT
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Unexpected behaviour of pxAdjustSLA.

We are using "pxAdjustSLA" activity to reset the SLA details ,but pxFlow page is not getting updated with latest SLA details, we see at step#11 ,The reference work page gets changed to slaWorkPage and it's not sync up with pyworkpage. Is it expected behaviour ?.

Usecase : System creates two parallel assignments ,Based on certain action on one assignment then we need to reset SLA of other assignment , To achieve this, Finding the .pxAssignSvcLevel & .pxAssignmentKey of the desired assignment from pxFlow page and passing them to pxAdjustSLA activity to reset the SLA.

Pega 7.3.1

Case Management
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