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Brahmesh@ Member since 2013 140 posts
Capgemini
Posted: 9 months ago
Last activity: 9 months ago

Unexpected behaviour of pxAdjustSLA.

We are using "pxAdjustSLA" activity to reset the SLA details ,but pxFlow page is not getting updated with latest SLA details, we see at step#11 ,The reference work page gets changed to slaWorkPage and it's not sync up with pyworkpage. Is it expected behaviour ?.

Usecase : System creates two parallel assignments ,Based on certain action on one assignment then we need to reset SLA of other assignment , To achieve this, Finding the .pxAssignSvcLevel & .pxAssignmentKey of the desired assignment from pxFlow page and passing them to pxAdjustSLA activity to reset the SLA.

Pega 7.3.1

Case Management
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