Question
Update case after robot assignment
Hi,
How can I update the case after a robot assignment? Once I have finished some tasks with a robot I set "CompletionStatus" of the robot activity to "Completed" but when I come back to the life cycle of the case, the case doesn't go on to next assignment. I have seen the robot tasks as completed in robot manager portal as well.
What else do I need?
Thanks a lot,
I am also looking for an update to this, we are successfully kicking off our robot activity from pega platform, and setting SetCompletionStatus to Completed, and the workflow is saying it failed. Even though we see it had succeeded.
Hi Jonathan,
You can try using Tracer with the API Service rule(RULE-SERVICE-REST API V1 ***). This will give you some more details. I will also see if we can reach Hector and ask him to provide information from his original question.
Hi Hector,
Even I am facing the same issue.Did you find the solution for it?
Hi Chandni,
Looks like there is been no updates on this post since a few months. Please consider creating a new post for your issue with details such as the Pega Robotics software version and detailed steps o help replicate the issue.
Thanks,
Hi Hector,
Could you check for audit logs in PRPC. Does it depict assignment to be still in robot queue.
Alternatively What happens when we manually try to complete robotics activity from Options(Local Action)
Thanks,
Ujjwal