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AhmedAMA Member since 2017 9 posts
PEGA
Posted: 3 years ago
Last activity: 3 years 1 month ago
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[URGENT] Case dependency, data propagation and access management

Hi,

I have a customer use case with wait shape configured with case dependency waiting for all created cild cases to be completed to continue.

We have implemented an option of confidential case in order limit the access to parent case especially for users working on its child cases.

The issue is that if the case is set as confidential, the user performing the sub case can't complete his case and he is getting the message:

  • ** You are not authorized to open instance XXNameOfTheParentInstanceXX

Which is normal as per the the access manger configuration.

But the access is needed, for the code executed to propagate child data to parent (using an activity that open the parent work objectand set properties on it) and to let wait shape dependency work correctly.

So the question is, could we differentiate user access on portals and code executed by user when running sub cases ?

A quick response is very welcome !

Many Thanks,

Ahmed

***Edited by Moderator Marissa to update categories***

Case Management
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